Thomas Estates


On application to a tenancy per adult:

  •         No reference fee

  •         No reference fee for guarantor, if applicable

References / credit checks

You will be asked to provide information which supports us to carry out a reference check, such as:

  •         bank statements – to assess your income and ability to pay rent

  •         a reference from a previous landlord

  •         proof of address history (usually up to 3 years)

  •         details of current employer – an employer can verify your income and confirm whether you are trustworthy, reliable and honest.

Not more than one family is referenced per property at any one time.

A holding deposit may be required and subject to a maximum of one weeks rent of the advertised rent.

It serves as a guarantee to the landlord that the tenant is committed to taking on the property and a guarantee to the tenant that the landlord will hold the property for them, pending successful completion of their suitability tests.

Right to retention of holding deposit for providing false and misleading information

A landlord or agent may be entitled to retain a holding deposit should a tenant have provided false or misleading information at the time of applying for a tenancy. Examples of this could include (but are not limited to) information coming back from reference checks being different from that provided by the tenant when applying for the tenancy, such as false references, misleading details of current employment (including overall employment status) or CCJs being discovered when the tenant has stated that they do not have any.

Right to retention of holding deposit for failing to enter a tenancy agreement

Should a tenant choose not to enter a tenancy agreement, or fail to take reasonable steps to enter a tenancy agreement, a landlord or agent may be able to retain the holding deposit.

There are no other application or administration fees.

At start of tenancy per property:

  •         One month's rent and

  •         Security deposit typically equivalent to one month's rent (minimum 500) to be held with Deposit Protection Service (no charge for registration).

  •         Additional security deposit may be required for pets or furnished homes.

  •         There are no other fees.

During the Tenancy:

The recovery from the Tenant of any rent in arrears or any permitted Payments in Default. A permitted Payment in Default is a payment required by the landlord or agent arising from a breach of the tenancy agreement by the tenant, whether late payment of rent after seven days of its due date or some other breach permitted by regulations and specified in the tenancy agreement.

These are occasions where it would be unfair for the landlord to be responsible for meeting the cost to them as a result of the actions of the tenant.

Tenants to pay all permitted Payments in Default fees attributed to tenants’ negligence;

Actual cost of a contractor’s charges, as evidenced by an invoice or receipt, to visit property, to unlock doors or deliver replacement lost keys.
Actual cost of any keys, security device or lock, as evidenced by an invoice or receipt.
Actual cost of a contractor’s labour charges, as evidenced by an invoice or receipt.
Actual cost of contractor’s fee for pre-arranged appointments missed or refused access, by tenants, as evidenced by an invoice or receipt.
Actual cost of contractor’s labour, including their out of hours fee when applicable and any parts supplied, as evidenced by an invoice or receipt.

At the end of the Tenancy:

There are no “lettings agents management fees” payable to Thomas Estates at the end of the tenancy.

The Tenants to have settled in full all Rent or any permitted Payments in Default which are in arrears.
The Tenants are liable to contractors’ actual costs of repairing, decorating or cleaning the Property or the Contents to the same standard as at the commencement of the Tenancy, after deduction of reasonable wear and tear, as evidenced by an invoice or receipt.

The Tenants are liable to actual contractors’ costs for removal and disposal of abandoned possessions at the property and to include misuse of local authority waste/refuse recycling services charges. As evidenced by an invoice or receipts.

If applicable, the Tenant may be liable for all court and bailiff costs associated with enforcement of the Tenancy Agreement, failing to surrender the property in accordance with legal notices and court awards. All charges set by the Ministry of Justice and debt recovery agency fees.

Thomas Estates are members of the Property Ombudsman and subscribe to the Property Ombudsman Code of Practice, licensed letting managing agents with Rent Smart Wales and have Professional Indemnity Insurance and Client Money Protection Insurance.

Fees have been written in a manner to comply with Section 83 of the Consumer Rights Act 2015 and Renting Homes (Fees Etc) (Wales) Act 2019 and Renting Homes (Fees Etc) (Prescribed Limit of Default Payments) (Wales) Regulations 2020.


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